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Help & support

Looking for help with your Gigaclear broadband, home phone or account? Just click on the box that best fits your query. If you can't find what you're looking for, help is a call or a chat away.

Your broadband installation

Installation to your property Installation FAQs Availability in your area

Home phone

Home phone set-up Home phone FAQ

Setting up broadband and WiFi

Home broadband guide Setting up your Linksys router Setting up your Linksys app Setting up Smart WiFi Smart WiFi FAQs BSL emergency video relay Vulnerable customers policy

Linksys Router features and WiFi troubleshooting (requires Linksys app setup)

Parental controls and Guest access Change your WiFi name and password Run a speed test Optimise your WiFi performance Relocate Smart WiFi nodes for improved WiFi coverage

Your account

Make a payment Account FAQs Make a complaint Repairs and replacements

Service issues

Check for reported faults in your area Check your broadband speed

Can't find what you're looking for? Just give us a call.