One Touch Switch now available

SWITCHING IS

EASY

Hassle-free upgrade to full fibre broadband

Want to join the UK's leading rural full fibre broadband provider? 
Switching is now even easier thanks to One Touch Switch.

Simplified switching

Step 1

Choose your package

Select your ideal broadband speed, as well as any extras like smart WiFi and home phone

NEW: Optional switching service

Call us to switch provider

With the optional One Touch Switch service we can organise the switch with your current provider so you don't have to. You need to call us to use this service

Step 2

Pick an installation date

So we know when to pop round to install Gigaclear broadband at your property

Step 3

Hassle-free connection

Our engineers will connect your home. If you're using One Touch Switch, your current contract will end when you get connected to us

New One Touch Switch service now available!

One Touch Switch is available now via the phone - our friendly team are ready to get you set up.

Seamless switching

Once you've placed your order, you can choose a suitable installation date. Our customer service team will be on hand to support you and make the process of switching to full fibre seamless and without disruption.

If you're using the One Touch Switch service, we'll work with your current supplier to cancel their services when ours go live. We'll talk you through every step of the process when you call us, and you can learn more in the FAQs below.

If you're cancelling your existing contract yourself, you will need to contact your current supplier to end your contract. We always recommend that your existing supplier is not cancelled until you're successfully installed and connected to Gigaclear.

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If you're still in a contract

 
If you have less than 3 months left, place your order and simply delay your installation until nearer your contract end date.
On the big day!

With your install date agreed, our engineers will visit your home and connect you to our service. Then we’ll check everything’s working, fire up your WiFi, and you’ll be ready for lift off.

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Have a question about the switching process? Email support@gigaclear.com or call 01865 591 131
Call Us
FAQs
What is the full One Touch Switch process?
Can I switch from one type of broadband to another (e.g. part-fibre to full fibre)?
Can I switch my home phone contract?
Can I keep my phone number?
Can I use the One Touch Switch service when ordering on the website?
I have separate broadband and home phone providers, can I use One Touch Switch?
What happens if I need to change my installation appointment date?
What happens on the day of the switch?
Do I have to give notice to my current provider?
What switching information will I receive from my current provider?
What happens if my current service can't be found by a switch request?
I'm moving house, can I use One Touch Switch?
I'm a current Gigaclear customer. Can I use One Touch Switch to cancel my contract with you?