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Home Phone FAQs

Have a question about our Home Phone service? Check our most common questions and answers below.
How is Gigaclear Home Phone different from a traditional landline?
Do I need an existing phone number before moving to Gigaclear?
How do I access the voicemail service?
Do I need to purchase a particular type of phone handset to use the Gigaclear Home Phone service?
Where can I get full details of in-plan and out of plan call costs?
When does billing for the Home Phone service commence?
What if I use telehealth devices or residential alarm systems which rely on my existing copper-based landline?
Will I be able to use my phone during a power cut?
Will I be able to use Home Phone if I experience an internet outage?
Can I purchase Gigaclear Home Phone without an inclusive call package?
Will I still be able to use phone handsets which are plugged into the BT phone sockets around my home?
I currently pay for my phone number to be listed in the BT Phone Book.  Will this continue if I transfer my number to Gigaclear Home Phone?
Can I call local numbers without dialling the area code when using Gigaclear Home Phone?
Can I keep my telephone number?
Can I use my old number while it is being transferred to Gigaclear
Transferring your old number as an existing Gigaclear Broadband customer
Can I take my Gigaclear number with me if I move to a phone service from another provider?